We used Robinson Relocations for a cross town move in Cincinnati. Prior to moving day, I provided an extensive inventory through their website, and included 60 boxes to be moved. I was quoted three men, one truck, and 9 hours of time. Come moving day, the three movers showed up in truck and began loading. They were very kind and made me feel like my move was going to be handled with the utmost care. However, they loaded furniture, and 5 totes into the truck and closed it up to take it to the new house. Upon unloading the truck they put items in their appropriate places, said nothing about the rest of the items at the original house that needed to be moved, and left after 4 hours. I appreciate that as we did not use the full time, I was not charged the full estimated price, however I was and am very frustrated that I paid a significant amount, only to have half of my things moved. My family and I then spent the entirety of the weekend making trips to and from the old house to the new one, finally renting a uhaul and finishing the move ourselves. The worst part of all of this is that when going through the pile of items they stacked in our basement, we discovered that they had broken a piece of furniture and hidden it in a corner of the basement underneath several things. Now I am fairly reasonable and I understand that it is inevitable for something to break during a move. The fact that it is broken is no issue, my issue comes from the fact that it was swept into a corner, and hidden from us for us to find out at a later date. On top of all of that, I reached out to the company via their customer service email, explaining to them what happened, not asking of any money returned, but honestly to even get an apology and I have received no answer at all. If it were not for these last couple things, I probably would’ve recommended the company to other people I know that are moving, but I would not want my experience to be someone else’s.